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  • Business Knowledge: Did the OTCS staff demonstrate significant expertise of your business environment?
  • Technical Acumen: Did the OTCS staff demonstrate significant expertise of your technical environment?
  • On Target, On Time: Did the project events and deliverables meet the dates that were both acceptable and agreed by both parties?
  • Quality: Did the deliverables from the project successfully meet predefined outcomes?
  • Budget Control: Did the planned expenditures as agreed stay within budget?
  • Effective Communication: Did OTCS communicate information quickly, accurately, assertively, completely and through the proper channels?
  • Appropriate Responses: Did OTSC acknowledge your requests, demonstrate understanding of the request and process the requests in a timely manner?